takabet 11 Privacy Policy
Your personal information is a trust placed with us. This document explains in detail what information is collected, why it is collected, and how it is kept secure.
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Your data belongs only to you
Live chat and email
This Privacy Policy ("Policy") sets out the terms governing the collection and use of information between the authority operating the takabet 11 platform ("we", "us") and registered or visiting users of the platform ("you", "your"). By using the takabet 11 website and mobile application, you are deemed to have given your consent to this Policy.
To learn more about our services, read the About Us page. For the full terms governing use of our services, see the Terms and Conditions page as well.
Users must be 21 years of age or older. We do not collect information from or provide services to minors. We take the utmost care regarding age verification.
What Information We Collect
We collect the following types of information for the purposes of account registration, use of services, and customer support on takabet 11.
1.1 Personal Identity Information
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for age and identity verification)
- Current address
1.2 Financial Information
We do not store any card numbers or bank PINs directly. However, payment reference numbers and deposit/withdrawal records sent via bKash, Nagad, Rocket, Upay, and bank transfer are stored to process or verify transactions.
1.3 Technical Information
- IP address and device type
- Browser version and operating system
- Time of site access, pages viewed, and session duration
- Cookies and similar tracking data
1.4 Communication Records
Records of your conversations with customer service via live chat or email, including complaints and requests, are stored.
Purpose of Data Collection
takabet 11 collects user information only for specific and necessary reasons. Those purposes are clearly stated below.
2.1 Account Management and Identity Verification
We use the information provided at registration to keep accounts active, send login OTPs, and complete identity verification when required. Creating a secure and verified environment is our primary responsibility.
2.2 Processing Financial Transactions
Payment-related information is used to process deposit and withdrawal requests and to prevent fraudulent activity.
2.3 Providing Customer Support
Previous conversation records and account details are reviewed to provide efficient assistance through 24/7 live chat and email support.
2.4 Improving Service Quality
We analyse which pages are visited most, and how users experience the games and betting sections, to improve the performance of the platform.
2.5 Fulfilling Legal Obligations
We are required by applicable law to retain certain information for a specified period. This information is provided to authorities only through legal processes.
Data Sharing and Third Parties
takabet 11 never sells your personal information or transfers it to advertisers. Information may be shared with third parties only in specific, limited circumstances.
3.1 Service Provider Partners
We have contracted partners for payment processing, technical infrastructure management, and fraud prevention services. They receive only the specific information needed for their designated task and may not use it for any other purpose.
3.2 Disclosure for Legal Reasons
Information may be disclosed to fulfil court orders, lawful requests from investigating authorities, or other legal obligations. In such cases, we provide only the minimum information necessary.
3.3 Corporate Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may pass to the new party. However, the protection conditions of this Policy will remain in force in such cases.
Cookies and Tracking Technology
When you access the takabet 11 platform, cookies are stored in your browser. Cookies are small text files that ensure the site functions correctly and improve your experience.
4.1 Essential Cookies
These cookies are necessary to keep login sessions active, verify security tokens, and save language preferences. Without them, the core functions of the site will not work.
4.2 Analytical Cookies
Analytical cookies are used to collect information about which sections of the site are used most and where errors occur, in order to improve platform performance.
4.3 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may limit some site functionality.
Data Security Measures
To ensure the security of your information, takabet 11 operates industry-standard technical and administrative security measures.
- All data transmissions are secured with SSL/TLS encryption — the padlock icon in your browser confirms this.
- Two-step identity verification via OTP at login.
- Payment information is stored in encrypted form on separate, secured servers.
- Account access is temporarily suspended after a set number of failed attempts.
- Only trained staff responsible for data management are granted access to the information they need.
- Systems are kept up to date through regular security audits and vulnerability assessments.
If a security breach occurs, we will notify affected users as quickly as possible.
Data Retention Period
takabet 11 retains information until a specific need is fulfilled or for as long as required to meet legal obligations.
6.1 Active Accounts
All personal and financial information is retained while your account remains active. This information is essential for the purpose of providing and securing services.
6.2 After Account Closure
Even after an account is closed or suspended, financial transaction records and identity verification documents are retained for a defined period as required by law. Once that period ends, the information is securely deleted.
6.3 Analytical Data
Anonymised analytical data may be retained for a longer period for the purpose of improving service quality.
User Rights
You have specific rights over your own information. takabet 11 respects these rights and acts on them as promptly as possible.
7.1 Right to Access
You may request a copy of the personal information we hold about you. After receiving your request, we will provide it within the designated timeframe.
7.2 Right to Correction
If any of your stored information is incorrect, you may submit a correction request through customer support. A verification process applies when changing identity-related information.
7.3 Right to Deletion
After closing your account, you may request deletion of information that is not subject to legal retention obligations. However, this right may be limited if there are ongoing transactions or legal proceedings.
7.4 Right to Object to Processing
You may withdraw consent for marketing communications or analytical cookies. However, there is no option to object to processing that is necessary for the provision of services.
To exercise these rights, contact the customer support team via 24/7 live chat or email. You also have the right to manage your own account in accordance with the Responsible Gaming Guidelines.
Minors and Age Protection
takabet 11 strictly prohibits providing services to anyone under 21 years of age. Age is verified at registration, and a national ID may be requested if there is any doubt.
If it becomes known that a minor's information has entered our system, it is deleted immediately and the associated account is closed. Parents or guardians with concerns about this may contact customer support directly.
Policy Changes
This Privacy Policy may be updated from time to time. For significant changes, we will notify you via your registered email address or through a notice on the site.
Continued use of the site after any changes will be taken as consent to the new policy. It is therefore advisable to review this page before using key services.
If you have questions about any aspect of this policy, read our Frequently Asked Questions (FAQ) first — many questions are answered there.
Contact and Complaints
If you have any questions, complaints, or requests regarding this Privacy Policy or the handling of your personal information, contact us through the following.
Live Chat: Log in to the site and use the 24/7 live chat service at any time.
Email: [email protected]
Response times may vary depending on business hours, but we make every effort to respond as quickly as possible.